Provider’s Information

Idioma Internacional S.A. (IDIOMA INTERNACIONAL) is a legally constituted entity under the laws of the Republic of Costa Rica with legal identification no. (cédula jurídica) 3-101-247478, with a registered office on Calle 38 between Avenida 2 and 4, opposite the western side of Parque María Auxiliadora, Barrio Don Bosco, San José. If you wish to contact us for additional Information, you can call the following telephone number: 2256-6565 or send an email to the following address: support@idiomacr.com

Hours of operation of BELT customer service channels: Monday to Friday from 8:00 a.m. to 5:00 p.m. Telephone number: 2256-6565 Email: support@idiomacr.com

BELT test: an online test that measures language proficiency using the Common European Framework of Reference for Languages (see Annex). Test takers will be assigned one of the following levels: A1, A2, B1, B1+, B2, B2+, C1, C2.

Types of BELT Testing available:

• BELT English – Receptive Skills: 60-minute online English test. Evaluates language skills and reading and listening comprehension.

• BELT English – Speaking: Telephone interview lasting 10-15 minutes to evaluate spoken proficiency in English.

• BELT English – Writing: 60-minute test online test. Evaluates written language skills.

• BELT French – Receptive Skills: 60-minute online French test. Evaluates language skills and reading and listening comprehension.

• BELT Portuguese – Receptive Skills: 60-minute online Portuguese test. Evaluates language skills and reading and listening comprehension.

BELT Certification: the result obtained in the form of a digital certificate that formally displays the level obtained in one or more BELT tests.

Supervised test: a test that is taken under the supervision, either in-person or virtual, of Idioma Internacional staff or an authorized third party.

Non-supervised test: a test that is taken without the supervision of Idioma Internacional staff or an authorized third party.

Level obtained (grade): The level obtained in any test is final and cannot be changed. In addition, refunds cannot be granted and the test cannot be restarted in the event that the test taker disagrees with the level assessed.

Attempt: an attempt is defined by a person entering the test by using the link and pressing the Begin Evaluation button. Every test has a maximum of three attempts to use the link. Once this number is reached, access will be blocked, and the test taker must contact support@idiomacr.com to reset the evaluation. An additional access attempt will only be granted if the test has not been completed fully.

Expiration of the link: The link to access the test will be sent by email and will be valid for 6 months from the date on which the purchase is made. Once this time has elapsed, the link will become deactivated. If the test taker would like to take the test after the 6-month period has elapsed, he or she must contact the evaluations department via email to support@idiomacr.com and provide the purchase order number to request that the link be reactivated.

Personal information form: The personal information form must be completed with the information of the person who will be taking the test. This is because the evaluation link will be sent by email to the person indicated. Furthermore, the certificate will be issued to the name provided. Once the purchase has been completed, this information cannot be changed, nor can the test be transferred to a third party. The person taking the test will be wholly responsibly for providing his or her personal information correctly, especially his or her email address. Idioma Internacional will not accept any claim due to an error on the part of the test taker.

The information provided in this form will be used exclusively in the database of Idioma Internacional to send information via email, SMS or WhatsApp related to the products acquired, activities, services we offer, promotions, raffles, etc. You are advised that you may exercise your rights under Law No. 8968 on the Protection of the Individual with Respect to the Processing of their Personal Data by sending an email to support@idiomacr.com.

The foregoing is in accordance with the provisions of Article 5 et seq. and concordant articles of Law No. 8968 on the Protection of the Individual with Respect to the Processing of their Personal Data.

Validity of the result: the results or level obtained in the test(s) are valid for one year (12 months) from the date on which the evaluation was completed. If the test was unsupervised, public or private institutions or hiring companies may request that the test be taken again in a supervised setting to verify the results.

Time limit: All BELT tests have a time limit for their completion. This time limit is an integral component of the final result of the test. Once the time has run out, the test taker cannot request that the test be restarted.

If any of the following technical problems occur, the BELT evaluations team can restart the test from the point at which the problem occurred. If any of these problems occur, the test will only be restarted; however, once the test has been paid for, reimbursements will not be made under any circumstances:

• Sudden loss of internet connection.

• If the system indicates that questions remain unanswered when this is not the case.

• Unexpected shutdown of the test, either due to a lost internet connection or a failure of electricity or equipment.

• In the case of an oral interview, if it cannot be completed due to a connection failure, the evaluation team will get in touch using the email or telephone number provided to schedule a new appointment, providing the test taker with a maximum of two options for rescheduling.

About the results

• English Receptive Skills: if it can be shown that there is an inconsistency in the test results (difference of 2 or more CEFR levels between sections), the test taker will be able to take it one more time. However, this option will be subject to the approval of the Academic Operations Office.

• BELT English – Speaking: if required, the evaluation department may attach the level obtained, the notes and the audio recording of the interview to substantiate the result obtained in the test, though it will not be possible to retake the test.

• BELT English – Writing: in the event that the test taker disagrees with the results, the evaluation department may attach the text of the test to the level obtained, along with notes that substantiate the result obtained, though it will not be possible to retake the test.

Special considerations: www.idiomacr.com requests that you do not complete a purchase with us if you do not agree with our terms of use and purchase conditions. The policy of no reimbursements under any circumstance once payment has been made is reiterated. Therefore, making a purchase presupposes the prior acceptance of the purchase conditions and of our no-reimbursement policy. We reserve the right to modify these terms of use at any time and without prior notice. The use of the services of www.idiomacr.com at any point after such modifications have been carried out therefore implies that the User has accepted such modifications. It is the User’s responsibility to be aware of any change or modification and give it due consideration prior to any further use of our Website and/or its Services. A record of your purchases will be kept for one month from the date of purchase. If you wish to save your information, be sure to save the email confirming your order as a backup. The prices shown for products are given in US dollars and any taxes are indicated. Any other costs associated with the purchase will be charged separately and indicated in the purchase order to be paid.

If you complete the purchase using the application PayPal on a working day (Monday to Friday), the email with the test link will be sent to the email address indicated by the user within 24 hours. However, if the purchase is made on a non-working day (Saturday, Sunday or holidays), the link will be sent within 72 hours in order to verify the process of verifying the payment made.

Release of Liability: The User recognizes and accepts that when using the Website, he or she is doing so at his or her own risk and responsibility. Idioma Internacional will not be liable for the improper use that may be made of the Website. Idioma Internacional will not be liable for damages of any kind to the User’s electronic equipment (computer, telephone, tablet, etc.) caused by a virus or other harmful element. The User recognizes that the use of the Internet involves assuming a risk that his or her electronic devices may be affected by the elements mentioned above. The User is therefore responsible for having suitable tools for the detection and elimination of harmful electronic programs that may cause a risk to his or her computing equipment. Idioma Internacional will not be responsible for failing to execute its obligations in cases of force majeure, unforeseen circumstances or the entry into force of governmental legislation, regulations or restrictions of any other kind that impede the execution of its obligations.

Presentation of Claims: Any request or claim must be processed via email to support@idiomacr.com. When doing so, the facts behind the corresponding claim must be indicated expressly and in detail, as well as available evidence, if any. Likewise, the specific nature of the request or claim must be mentioned. Idioma Internacional will reply within ten working days, provided that it is reasonably possible to reply within such a period. Requests or claims for consumer rights and/or warranties shall expire within six months of the date the service was contracted. Requests or claims for the protection of personal data shall be subject to the provisions of Law No. 8968 on the Protection of the Individual with Respect to the Processing of their Personal Data, as well as Executive Decree No. 37554-JP.

Applicable Legislation and Competent Courts: The use of this Website will be governed and interpreted in accordance with Costa Rican legislation. Any conflict, dispute or discrepancy which may be related to or derive from the relationship between the Business and the User or any other third party that uses the Website will be resolved by the Courts of Justice of the Republic of Costa Rica.

Confirmation Procedure, Voucher Delivery and Purchase Security: 

Idioma Internacional S.A. hires third-party service providers for the purchasing processes related to our products. As such, the subcontracted third party is wholly responsible for properly providing confirmation and purchase receipts, as well as for ensuring the security of these procedures.