Living in a Virtual World

It feels like a looooong time ago that we were ending 2019 and launching into 2020!

We had a great Christmas Party at an Argentinian steakhouse in Escazú and then went up the mountain for a zarpe to end the evening and close out 2019. When we came back from our paid Christmas vacation time, we hit the ground running!

The new year kicked off with several new staff members joining our team. We also launched a new automated and recorded speaking assessment policy to enhance the program for our teachers and students. And we started several new accounts and even added some wonderful clients to our community!

In early March 2020, we had just finished up another successful year as the strategic language evaluations partner for the CINDE Job Fair, where we evaluate over 10,000 job candidates’ language levels in English, French and Portuguese. At this same time, the news and first case of COVID-19 were hitting Costa Rica quite hard. 

On Monday, March 9th, the Costa Rican government started taking action against the Covid-19 virus as the first case in CR hit just days before. On Tuesday, March 10th, the Idioma Internacional team decided to close our physical offices and transfer all of our classes to virtual, online platforms. By that next day, the entire team and operations were up and running 100% virtually and with very few bumps along the way.

I have to credit the teaching team the most for making this transition happen so quickly and so smoothly. Prior to the pandemic, we were already operating with around 25% of our classes in a virtual or hybrid (part onsite and part virtual) modality; therefore, all of the teachers were already trained and prepared as virtual instructors, save one or two of the newer teachers, and were ready to lead our students into a fully virtual educational experience from one day to the next. This quick and efficient transition to a completely virtual working and teaching environment by the Idioma teaching team is truly one of the most remarkable efforts that Idioma Internacional, in its 20+ years, has seen.

Of course, nothing is easy, nor should it be. Our team has been working hard to optimize this experience and embrace it as an opportunity.

The curriculum team has overhauled our Virtual Learning Platform to more than double the amount of asynchronous, online resources for students’ learning, available 24 hours, 7 days a week, from anywhere with an internet connection.

The recruiting team adjusted to expand our hiring reach to teachers outside of Costa Rica and our team now includes teachers in Costa Rica and several other countries around the world, adding to the diversity and the ‘internacional’ part of our name and identity.

Our marketing and sales team offered flexible solutions to our teaching projects, all of which help people get employed in an increasingly tight labor market worldwide.

For now, we are following the Minister of Health and President Carlos Alvarado’s guidelines and we are firing on all cylinders in this new and exciting virtual world. With the beaches now partially open and things slowly resuming to a new “normal” due to Costa Rica’s swift and unified handling of this pandemic, we are anxious to start dipping our toes back into this country’s gorgeous oceans and once again hang out as a team, be it on the beach or at a café in the capital. We know Costa Rica will soon return to being one of the best locations to visit and live in the world.

-Brendan Mulhall